GENERAL RENTAL TERMS
Booking terms, online booking terms, e-commerce terms, sales and delivery terms for Rosenvold Strand Camping
Below you will find useful information about using online booking. Among other things, you can read about how we process the information you enter, how you receive your receipt when making a purchase, and much more. When Rosenvold Strand Camping is mentioned below, it is used as a synonym for Rosenvold Strand Camping.
Payment:
All prices stated in Rosenvold Strand Camping’s online booking system, as elsewhere on the website, are in Danish kroner including VAT and all taxes, unless otherwise stated and clearly indicated in the relevant situation. Prices stated in EURO are for guidance only.
Payment is made using one of the approved debit/credit cards in online booking, including Dankort, Visa, Mastercard and Diners, among others.
Information about shopping online:
You can shop online safely through our online booking system. As a consumer, you are generally protected against possible misuse of your credit card online, and therefore there is no excess in the event of misuse of your payment card via the internet. You can read more about how you, as a consumer, should handle online payments on the following websites: www.betaling.dk, www.fdih.dk.
Choosing a pitch:
You can choose your pitch during the booking process. In high season, we reserve the right to move the selected pitch to another pitch number within the same category.
Changing a booking:
To change a booking, please contact the campsite.
Various discount schemes:
It is not possible to book any type of discount scheme online. If you are a member of a discount organisation, this cannot be deducted from the amount paid when the final settlement is made after your stay.
Shipping and delivery:
When booking and paying for a cabin, a rental tent, a pitch for your own tent, or a pitch for your own caravan, you will be shown a booking confirmation/contract from Rosenvold Strand Camping, which includes the account of your purchase. The contract can be printed from the website after the booking is completed, and is also sent by email immediately after purchase if the buyer has provided a correct email address.
Delivery of the ordered product takes place upon arrival at Rosenvold Strand Camping on the arrival day (and ends upon departure on the departure day). Both times are stated in the above-mentioned contract. The ordered product cannot be transferred to others or exchanged for cash.
Right of cancellation and refund
Camping:
You can cancel your booking on the following terms:
If you cancel more than 30 days before arrival, the full package price will be refunded, minus a cancellation fee of DKK 300.00. If you cancel between 30 and 14 days before arrival, 50% of the stay price will be refunded, excluding the cancellation fee of DKK 300.00. If you cancel less than 14 days before arrival, no refund will be given.
Once you have started your holiday/stay with us, the booked period is binding and cannot be transferred to others. A shortened holiday/stay will not be refunded. Ask about the possibility of moving to another time within the same calendar year.
Rental units:
You can cancel your booking on the following terms:
If you cancel more than 30 days before arrival, the full package price will be refunded, minus a cancellation fee of DKK 500.00.
If you cancel less than 30 days before arrival, no refund will be given.
Once you have started your holiday with us, the booked period is binding and cannot be transferred to others. A shortened holiday/stay will not be refunded.
Seasonal guests:
Please refer to the rental agreement for seasonal guests at Rosenvold Strand Camping
Cancellation insurance:
The following applies to the cancellation insurance:
The insurance covers the part of the rental price excluding insurance premiums that Rosenvold Strand Camping does not refund if the rental is cancelled, in cases where the insured person’s stay in the rented accommodation is made impossible or significantly hindered:
a) as a result of the insured person or their: spouse, cohabiting partner, children, parents, parents-in-law, children-in-law, grandchildren, siblings, grandparents, sisters-in-law, brothers-in-law or travel companions passing away, or being affected by acute illness or serious injury requiring hospitalisation, doctor-prescribed bed rest, or the equivalent.
Acute illness:
Acute, covered illness means a newly developed illness or a justified suspicion of a newly developed serious illness.
b) because, immediately before the holiday stay, significant damage has occurred due to fire or burglary in the insured person’s private home, or fire, burglary or unlawful industrial action in the insured person’s own business.
Special conditions:
It is a condition of insurance coverage that Rosenvold Strand Camping receives proof of the insured event, i.e. a medical certificate, death certificate or police report.
The insurance period:
The insurance covers from the date of purchase until 12:00 noon on the day before the agreed arrival at Rosenvold Strand Camping.
The fee for issuing a medical certificate must be paid by you.
In the event of injury, confirmation from the hospital or treating doctor is required. In the event of death, a copy of the front page of the death certificate must be submitted. In the event of burglary and fire, a copy of the police report must be submitted. Additional documentation may be required.
How do you cancel?
A condition for receiving a refund is that cancellation is notified to Rosenvold Strand Camping no later than 12:00 noon on the day before the arrival day. In all cases, the renter must immediately notify Rosenvold Strand Camping and return the booking confirmation/rental certificate, possibly together with documentation in accordance with the above.
The paid insurance premium is not refunded.
When have you cancelled?
The cancellation is considered made on the day/time Rosenvold Strand Camping has received written notice of it.
Registration of information:
Rosenvold Strand Camping registers your name, address, email and other information provided in connection with the purchase in its customer records. The information is not passed on, but Rosenvold Strand Camping keeps the registration for 5 years.
Rosenvold Strand Camping uses server-side cookies and a secure connection to ensure the security of the information you provide on the site.
When paying by credit card, registration takes place via a secure server where the information is encrypted before being sent over the internet.
Rosenvold Strand Camping reserves the right for pricing errors in online booking; therefore, the prices stated on the website are always the applicable ones.
Handling complaints:
If, for some reason, you do not receive your contract confirming your purchase, and you have not received an error message from the system, you can write to the address or phone number below.
Complaints about the booking process, the booking itself or the product (the stay) must be made within a reasonable time after you discovered the error or should have discovered it through a normal review of your contract. You can complain in writing or verbally. One year after receipt of the item (the stay), the right to complain ceases pursuant to the Danish Sale of Goods Act, section 83(1), unless otherwise agreed.
When Rosenvold Strand Camping receives your complaint about an item, it will be handled as quickly as possible. Rosenvold Strand Camping will decide whether the received item should be refunded/exchanged or whether a price reduction should be granted.
Force majeure:
Neither party is liable for a breach caused by circumstances that the parties should not have foreseen at the time the agreement was entered into,
including strike, lockout, epidemic/pandemic or other circumstances
that are regarded as force majeure under Danish law.
Company information:
Rosenvold Strand Camping
Rosenvoldvej 19
7140 Stouby
Denmark
75691415
info@rosenvoldcamping.dk
CVR: 34328633